Your employer has sent you an email mentioning Arkevia, with a temporary identifier and a provisional code. You clicked on the link, but the page displayed did not look like what you expected. This scenario happens often, and the reason is simpler than it seems: Arkevia relies on two distinct portals, and most users land on the wrong one.
Employee Portal and Employer Portal Arkevia: Two Addresses, Two Uses
The first reflex when searching for Arkevia in a search engine is to click on the first result. The problem: myarkevia.com is the employee portal, arkevia.com is the employer portal. The two look similar visually, but their functions are entirely different.
The employee portal (myarkevia.com) is used to view pay slips, download HR documents, and manage your personal digital safe. The employer portal (arkevia.com) allows HR services to upload documents and manage employee accounts.
If you are an employee and try to log in on arkevia.com, your credentials will not work. First and foremost, make sure you are on myarkevia.com, the only address useful for an employee. This detail prevents most of the blocks reported by users.
To better understand the complete procedure and log in to your Arkevia account without error, you must first master the activation mechanism, which differs from a simple username/password pair.
Account Activation Arkevia: The Role of the Employee Number and Provisional Secret Code
Have you ever created an account on a site with your email address and a freely chosen password? On Arkevia, the first login does not work that way. The employer provides a temporary identifier and a provisional secret code, usually via internal mail or professional email.
This identifier often corresponds to your employee number or ID. The provisional code is for one-time use only: it is exclusively for the very first login on myarkevia.com.
The Concrete Steps for the First Login
- Go to myarkevia.com and click on the login area. Enter the employee number and the provisional code provided by your employer.
- The system will immediately ask you to create a permanent password. Choose a combination that you do not use elsewhere, with at least one uppercase letter, one number, and one special character.
- Provide a personal email address (not your work email). This address becomes your permanent access key, even after leaving the company.
- Confirm the activation by clicking on the confirmation link sent to this personal address.
Why emphasize the personal email? Because the personal email determines the autonomy of access to the safe throughout its lifetime. If you leave your company, your work email will be deactivated. Without a valid personal address, you lose the ability to reset your password and recover your documents.
Document Management in the Arkevia Digital Safe
Once logged in, the interface of myarkevia.com displays your documents categorized by type. The pay slips uploaded by your employer appear automatically each month. You can view them directly in the browser or download them in PDF format.
The safe is not limited to pay slips. Employment contracts, employer certificates, training records: any document uploaded by your company’s HR service is accessible from the same space. You can also add your own personal files (ID, proof of address, tax documents).
Data Security and Long-Term Storage
Documents stored in Arkevia are kept for fifty years. This duration covers the entirety of a professional career and goes well beyond the legal obligations for retaining pay slips. The data is encrypted and hosted in France, placing the service under the GDPR framework.
Arkevia is published by Cegedim, a group specialized in management solutions for businesses and the healthcare sector. The digital safe benefits from probative archiving, which means that the documents stored there have the same legal value as their paper equivalents.
Arkevia Connection Issues: Common Blocks and Their Solutions
Have you followed all the steps and still can’t connect? Three situations occur regularly.
- Forgotten password: click on “Forgot Password” on the login page of myarkevia.com. A reset link is sent to the personal email address provided during activation. If you no longer have access to that email, contact your HR service.
- Expired provisional code: some activation codes have a limited validity period. If yours no longer works, ask your employer to generate a new one from the employer portal.
- Wrong URL: as mentioned above, always check that you are on myarkevia.com and not on arkevia.com. The address error remains the most common cause of connection failure.
The Arkevia customer service can be reached via a contact form accessible from the login page. Response times vary, but for questions related to account activation, your HR service remains the fastest contact as they directly manage access from the employer portal.
One last practical point: Arkevia is accessible from a computer, smartphone, or tablet, without a dedicated app to install. The portal works via the web browser. Remember to bookmark myarkevia.com to avoid landing on the wrong portal during your next logins.